Seamless, Year-Round Support for Your Software Solutions ❤️
Our support and maintenance services are designed to keep your software solutions performing at their peak, year-round. With flexible care packages tailored to match your exact requirements, we ensure that every client—whether a manufacturer or integrator—receives the right support, at the right time. From routine updates to rapid troubleshooting, our expert team takes proactive steps to maintain module performance and compatibility, allowing you to focus on what you do best while we handle the technical intricacies. Say goodbye to unexpected disruptions and unplanned costs; our dedicated team is committed to delivering seamless integration and peace of mind.

SUPPORT COVER LEVEL
- ✔ Ticket Logging
- ✔ Global support
- ✔ Phone support
- ✔ Email support
- ✔ Remote support
- ✔ Software updates
- ✔ Priority Development Time
Unlimited chargeable access to the [ControlLabs] remote support desk on a SLA-driven preferential (per hour), fixed price. Including technical support & development throughout the year billed on an ‘ADHOC’ basis at the end of each week.

SUPPORT COVER LEVEL
- ✔ 24/7 Ticket Logging
- ✔ Global support
- ✔ Phone support
- ✔ Email support
- ✔ Remote support
- ✔ Software updates
- ✔ 1 Day Priority Development Time
- ✔ 8 Hour Initial Response SLA
- ✔ Product Firmware Updates
Unlimited priority access to the [ControlLabs] remote support desk, including technical support & development throughout the year included as part of an SLA-driven support contract.

SUPPORT COVER LEVEL
- ✔ 24/7 Ticket Logging
- ✔ Global support
- ✔ Phone support
- ✔ Email support
- ✔ Remote support
- ✔ Software updates
- ✔ 2 Day Priority Development Time
- ✔ 4 Hour Initial Response SLA
- ✔ Next business day critical issue development
- ✔ Product Firmware Updates
- ✔ Control System Firmware Updates
Our highest priority level for support, including unlimited access to the [ControlLabs] remote support desk, technical support & development throughout the year included as standard as part of our diamond level support plan.
